Overview:
A leading Microsoft Gold Partner is seeking an experienced Dynamics 365 Customer Engagement (CE) Support Consultant to join their dynamic team. In this role, you will be responsible for providing expert support and solutions for D365 CE implementations, ensuring optimal performance and client satisfaction. This is a fantastic opportunity to work with cutting-edge technologies and further your career in a supportive and innovative environment.

Key Responsibilities:

• Act as the primary point of contact for Dynamics 365 CE support queries.
• Diagnose and resolve system issues, escalating where necessary.
• Provide expert guidance and best practice advice to clients.
• Collaborate with technical teams to deliver fixes, updates, and enhancements.
• Assist with system configurations, customizations, and testing.
• Develop and maintain comprehensive support documentation.
• Ensure SLA targets are met and client satisfaction remains high.

Required Skills & Experience:

• Proven experience supporting Dynamics 365 CE/CRM solutions.
• Strong understanding of core modules, including Sales, Customer Service, and Marketing.
• Familiarity with Power Platform (Power Automate, Power Apps).
• Experience troubleshooting and resolving system-related issues.
• Excellent communication and stakeholder management skills.
• Certification in Microsoft Dynamics 365 or Power Platform (desirable).

Why Join?

• Competitive salary up to £60,000.
• Work with a Microsoft Gold Partner and industry leader.
• Ongoing professional development opportunities, including certifications.
• Collaborative and innovative company culture.

How to Apply:
If you are passionate about Dynamics 365 CE and are looking to take the next step in your career, please apply directly through our website.